1. Workplace stress and employee burnout
Employees, specifically junior and middle executives, suffered from workplace stress and burnout. Not all traditional coaching sessions could offer employees immediate assistance in dealing with everyday challenges.
2. Lack of access to personalized coaching
Traditional coaching and training services are usually costly and hard to customize. The client required a solution that would provide employees with personalized coaching, without depending too much on scheduled one-to-one sessions.
3. Understanding of human emotions and situations
A basic chatbot may not be able to understand the emotional background of each user’s message. The app is required to understand the user’s emotion and give an appropriate reply.
4. Maintaining personalized conversations
To make coaching effective, the AI had to take into account conversation history and the user’s progress. Creating a personalized experience required integrating AI models and the user’s data properly.
5. Employee's privacy and security
In coaching sessions, employees may talk about personal issues, as well as work-related issues. The platform was supposed to include proper security measures to ensure the protection of users’ information.
6. Rapid Responses and Long-term Engagement
The app was supposed to provide fast AI responses while maintaining smooth functionality on mobile phones. In addition, the app should have provided features that would motivate employees to come back often.