AMC Document Management System | Municipal Portal

Industry

Municipality / Government

Services

Dedicated Hire team

Product development

Country

India

Project Overview

The Document Management System is a unified web portal designed specifically for Ahmedabad Municipal Corporation (AMC), which aims to make the management of documents easy. This solution allows authorized users to search for documents, access documents, make payments, and download official documents.

Designed with .NET Core, Angular, and SQL Server technologies, the solution eliminates any manual document sharing process and makes it more structured. Mobile OTP based authentication, access control, document search, payment processing, and logging add more transparency and security to the system.

Project Objectives

Make all official documents centralized for accessibility.
Generate OTP based on mobile numbers for secure authentication.
Ensure real-time accessibility to official documents.
Facilitate access to the documents by officials.
Decrease reliance on clerical and IT department staff for getting official documents.
Increase transparency with tracking of activities and access to documents.

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Business Challenges

1. Dispersed Document Storage

Documents were scattered in different places, such as local drives, emails, and hard copies, thus creating confusion in the process of accessing information and leading to duplications and losses.

2. Manual Process of Document Acquisition

The officers had to rely on clerical or IT personnel for acquisition of the documents which led to time wastage.

3. Ineffective Access Control

There was no system to track the number of people who accessed the document and the time of such access or how the document was used.

4. Uncontrolled Access to Documents

It was a problem to control access to sensitive documents of the government without having an authentication system and access control policies.

5. Slow Process of Providing Digital Documents

Manual distribution process slowed down the process of access to vital documents and impacted the decision-making process.

Our Solutions

To overcome issues relating to scattered document storage, manual search, and lack of access tracking, our dedicated development team has created a centralized Document Management System for AMC. The system consolidates the process of searching for documents, secure OTP login, making payment, downloading documents, and accessing their logs into one online portal.

The solution allows users to easily search for documents based on department, categories, and metadata; access documents securely via mobile OTP; and download the necessary documents individually. The system further allows for making online payments for documents that cost money and track access/download logs of the documents.

Key Benefits

Government document management in one place
Mobile authentication through OTP
Quick search and retrieve documents
User self-service
Access control for sensitive documents
Online payment facility for paid documents
Download of digital documents
Activity and download tracking of user
Transparency and accountability
Reduced reliance on manual document sharing

Key Features

Secure OTP-Based Login

Users enter their mobile number and verify their identity using a One-Time Password (OTP), providing secure and password-free access.

Document Search

Users can search for required documents using filters such as department, category, and related metadata to narrow down search results.

Document Details

Users can view document information before accessing or downloading the selected document, helping them verify that the document is relevant.

Mobile Number Authentication

The platform uses mobile-number-based authentication to validate users before granting access to protected documents.

Online Payment

Documents requiring payment can be accessed after users complete the required transaction through the available payment gateway.

Document Download

After successful authentication and payment where applicable, users can download the verified document in digital format.

Access & Activity Tracking

The system records document access and download activities to provide digital traceability and support government accountability.

Controlled Document Access

Access policies ensure that only authorized and authenticated users can access protected documents.

Centralized Administration

The platform provides a structured environment for managing documents, categories, departments, and access-related information.

Technology

Frontend	Angular
Backend	.NET Core
Database	Microsoft SQL Server
Authentication	Mobile Number & OTP
Architecture	Web-Based Centralized Architecture
Payment	Payment Gateway Integration
Document Management	Digital Document Repository
APIs	REST APIs

Business Results

45%

Faster Document Retrieval

Centralized search and self-service access significantly reduced the time required to locate and retrieve official documents.

40%

Reduced Administrative Effort

Digital document access reduced dependency on clerical and IT staff for manual document searching, sharing, and distribution.

35%

Improved Document Security

OTP-based authentication and controlled access policies improved protection against unauthorized document access.

50%

Improved Access Transparency

User activity and download tracking provided better visibility into document access and strengthened accountability.

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Frequently Asked Questions

It is a centralized web portal designed to help authorized users search, access, and download official documents digitally.

The platform is designed for authorized AMC departments, officers, zonal officials, and other permitted users who require access to official documents.

Users authenticate using their mobile number and a One-Time Password (OTP).

Yes. Users can search and filter documents based on department, category, and other available metadata.

Yes. Authenticated users can download documents after meeting the required access conditions. If payment is required, the payment must be completed before download.

Yes. The platform supports payment processing for documents that require paid access.

Yes. User access and document download activities can be tracked to improve transparency, accountability, and auditability.