Customer:
Our client runs a veterinary clinic and serves various types of pet owners in urban and semi-urban areas. The client has been in the business of veterinary services for years and has developed a strong offline presence in physical clinics, providing services like vaccination, medical treatment, grooming, and overall pet care services for dogs, cats, rabbits, hamsters, and even horses, having decades of experience in this field.Nevertheless, they observed that customer expectations have taken a great shift. Pet owners were increasingly looking for digital support, from booking appointments online to tracking vaccination schedules and getting immediate consultation during emergencies. Many customers also wanted help in routine pet care activities like feeding schedules, dog walks, and grooming reminders. The client was initially searching for a trusted android application development company in India to hire an Android app developer, but realized that a full-time team would be more suitable to get strategic guidance and end-to-end development.Hence, our veterinary client thought to go beyond the traditional clinical practice and to establish an inclusive digital channel that connects pet owners with veterinarians and supports the overall health and well-being of their pets.The main idea was to move their veterinary service online and achieve good visibility through the app, and help the pet owners to care the best for their pets using the app.
A Challenge to Create a Pet Care App Platform:
The client experienced several problems prior to and during the pet care app development. Their operations were totally dependent offline which resulted in missed appointments, a lack of follow-ups, and inaccessible records. Without a centralized system, pet owners were having difficulty keeping track of vaccinations, medical history, and routine care. The client used to have conversations through the phone and operate manually, which was leading to inefficiency and long waiting times for pet owners.
As the requirement was for multiple pet types, such as dogs, cats, rabbits, hamsters, and even horses, this required a highly customizable interface and personalized care according to pet types. The app users are going to be both technical and non-technical, so the features have to be user-friendly and less technical so that it is easy to use.
The client mentioned to give extra attention to the security of the app and use the best protocols and measures to prevent data breaches and other risks. As an established android app development company, we also made sure the pet care app adhered to android's design and security standards.
Best Pet HealthApp Solution Implemented By Our Team
Being a leading app development company USA , we have supported diverse clients with their complex app needs. In order to support the needs of the client, we created a pet care app that can benefit not only veterinary clinics but also pet owners. We started with thorough user research and workflow analysis in order to make sure that the app would address the demands of the real world. Flutter was selected to make mobile development cost-efficient, with the possibility of deploying to both iOS and Android with the same UI.
Its back-end was developed with Node.js because of its real-time functionality, and MongoDB was used to provide flexible storage of pet records. Using the app, customers can create detailed profiles for each pet, book appointments, track vaccinations, and access teleconsultation and e-prescriptions. Connection to veterinary networks allowed connecting directly to personal vets and the press of one button to call an emergency.
Key Features of Pet Care App:
Keeping cross platform app development solutions in mind, we developed the following features in the pet care app.
- Create Account: Users first need to create an account on this pet app, which involves filling in details like pet type, pet age, weight, food habit, sleep habit, toxic traits, vaccination date, etc.
- Pet Profiles: Owners can add and manage detailed profiles for multiple pets, including photos, breed, medical history, and preferences.
- Appointment Booking: Easy scheduling with clinics for checkups, vaccinations, and grooming. Includes calendar sync and push reminders.
- Vaccination Tracker: Smart alerts and digital records for upcoming and past vaccinations to ensure timely care.
- Teleconsultation: Video or chat-based consultation with linked veterinarians for non-emergency medical advice.
- E-Prescriptions: Vets can send digital prescriptions that can be downloaded or forwarded to pharmacies.
- Emergency Hotline: One-tap call feature to immediately contact the linked veterinary clinic or hospital.
- Pet Activity Reminders: Set feeding times, dog walk schedules, grooming days, and medicine alerts for each pet.
- In-App Chat with Vets: Secure messaging to discuss ongoing issues, share photos of symptoms, or ask follow-up questions.
- Health History & Reports: Access to past medical records, prescriptions, tests, and notes in one place.
Multi-Pet Dashboard: Users can toggle between pets and manage services and health data from one screen.
Result of Pet Care App Case Study:
- Due to automated reminders and online scheduling, there was a 40% decrease in missed appointments.
- 35% Manual Calls reduction on routine queries because chat and teleconsultation became popular.
- Better Health of the Pets, the owners became more consistent in administering vaccines and checking up on their pet.
- Good Reviews by users who refer to the app as a life-saving tool in cases of an emergency.
- Furthermore, the veterinary organization established a new source of income by using telemedicine and value-added services such as grooming services subscriptions.
Technologies and Tools:
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