TeleLink Innovations - VOIP Calling App

TeleLink Innovations represents a cutting-edge VoIP communication system created for a highly recognized telecommunications company working with businesses from all over the USA. This software offers a comprehensive solution that enables you to manage business calls, messaging, voicemail, call recording, contact list, and internal team communication.

The application offers more opportunities than traditional VoIP phones by providing such features as desktop and mobile calling, messaging, call forwarding, DND, call history, intercom communication, as well as integration with other apps. The creation of the system aimed at helping sales and support teams to work effectively with a large number of calls and messages.

• Enhance business communications using a unified VoIP system.
• Make your business calling, messaging, voicemail, and call management easier.
• Facilitate user management of calls from any desktop and mobile device.
• Increase visibility into call activity of calls using dashboards and call logs.
• Ensure security for managing public and private phonebooks.
• Achieve seamless integration with your business applications.
• Offer a robust call management and signaling solution.

1. Limited Functionalities of the Traditional Phone

Companies that have large sales and support teams need more functionalities that cannot be found in a traditional phone system. Managing calls via the regular phone is hard when it comes to tracking the communication process, coordinating the teams, and handling a large number of calls.

2. Management of the Calls

It is necessary to manage incoming, outgoing, connected, disconnected, on-hold, resumed, and transferred calls. It is also necessary to manage network interruptions and call termination.

3. High Number of Team Communication

Large teams should be able to communicate with each other and with customers. Without integrating chatting and calling functionalities, the employees will have to use multiple programs for managing the conversation.

4. Missed Calls & Voicemail

The support and sales representatives will not be able to take all the incoming calls. Without having the capabilities of voicemail and call history, some customer communication might be missed.

5. Lack of Integration of the Business Tools

Most businesses use the following tools alongside communication tools: CRM, helpdesk, project management, and automation tools. Communication information will remain disconnected without integrations.

VoIP Calling

Make and receive business calls through desktop and mobile applications with support for call forwarding and real-time call notes.

Messaging

Communicate with internal team members, external users, and groups through integrated chat functionality. Users can share images, videos, contacts, and other files.

Voicemail

Allow callers to leave voicemail messages when team members are unavailable to answer calls.

Intercom

Enable internal team members to communicate with each other through dedicated internal calling functionality.

Call Forwarding

Forward incoming calls to another phone number to ensure important calls are handled without interruption.

Call Recording

Record incoming and outgoing calls and send completed call recordings through email when required.

Dashboard

Display call activity including calls made, answered, and failed, with date-based filtering for easier monitoring and analysis.

DND List

Add specific phone numbers to a Do Not Disturb list to prevent teams from making unwanted or restricted calls.

Call History

Maintain detailed records of calls, including user name, phone number, date, and call duration.

Public & Private Phonebook

Allow users to upload and manage phonebooks as either public or private. Public phonebooks can be accessed by other authorized users.

Third-Party Integrations

Integrate with ClickUp, Zendesk, Zoho Desk, HubSpot, Zapier, and other business applications to synchronize communication data across existing workflows.

Call Infrastructure

Implement backend infrastructure for authentication, call signalling, chat message storage, voicemail handling, and reliable call setup and termination.