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    Microsoft Dynamics 365 is a cloud-based system of intelligent business applications to address all the needs regarding Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and every other business component. In addition, Microsoft Dynamics 365 includes hundreds of business tools and innovative technologies, such as the Internet of Things (IoT), to provide users with a productive and creative experience.

    Why Microsoft Dynamics 365?

    Microsoft released MS dynamics 365 to provide an agile ecosystem to every business for growing at an accelerated pace with changing market dynamics. Any company can use the pre-built applications to build something new and rapidly deploy the solution. Microsoft Dynamics 365 takes the data-first approach to integrate AI and data and derive insights that create a great user experience. With higher adaptability, businesses can rapidly respond to market changes and become future-ready. Microsoft Dynamics CRM and Microsoft Dynamics ERP are two of the core components. MS Dynamics 365 is an integrated solution to turn ideas into reality using technology and productivity applications.

    Microsoft Dynamics is proving beneficial to every business, from medium to large size. It elevates teamwork and productivity. It impacts every aspect of the company, from sales to the supply chain.

    So let us take a detailed look into how MS Dynamics 365 benefits a business.

    1. Sales

    Using AI-driven insights, you can use the data to increase the quality of leads. You are empowered with a better teamwork and workflow platform that allows you to collaborate with your teammates and get into hybrid selling. The AI helps you to streamline sales by identifying high-priority actions and providing you the opportunity to focus on them and close deals. MS Dynamics 365 analyzes consumer sentiments and priorities using real-time insights, enabling a compact guide for better sales and revenue. MS Dynamics 365 offers many features that improve the sales journey and revenue.

    2. Marketing

    MS Dynamics 365 leverages transactional and demographic data along with behavioral patterns to predict customer intent and create a better user experience. The platform offers offline and online store recommendations to enhance personalization and customer engagement. Using MS Dynamics 365, businesses can provide consistent user engagement for both channels. Real-time KPIs and dashboards can be utilized to optimize content, track performance, and boost conversion rates.

    3. Service

    With MS Dynamics 365 development, every business can offer omnichannel service across channels and create a seamless user experience. With AI at the helm of decision-making, you can classify and prioritize customer issues at a faster pace. MS Dynamics 365 offers a platform to boost cross-platform collaboration and employee effectiveness in implementing strategies for driving customer loyalty. MS Dynamics 365 replaces the reactive service model with a proactive one that offers seamless service engagement and self-service solutions.

    4. Finance

    Companies can make timely decisions to adapt to market changes using real-time KPIs and reporting, analytics, and AI-based insights. MS Dynamics 365 offers a single platform to unify all the teammates and run multiple projects more collaboratively and productively. MS Dynamics 365 can be used to mitigate risks, protect revenue, and reduce costs.

    5. Commerce

    AI-driven personalization can be utilized to create intuitive digital commerce buying experiences. Businesses can create a modern and intelligent store that leverages data and intelligence to drive conversions and optimize different operations. MS Dynamics 365 can be used to streamline and optimize business practices and maximize investment in inventory.

    6. Supply Chain

    Businesses can get their hands on many tools, such as sensor data intelligence and mixed reality, to perform predictive inventory maintenance and automate different work orders. They get the opportunity to create a bright and connected factory with innovative business models using advanced technologies such as IoT and mixed reality. Real-time inventory management helps every business to fulfill orders on time and achieve higher profitability. MS Dynamics unifies disparate data sources to enhance supplier collaboration and stock visibility.


    MS Dynamics 365 offers the technology-driven agility to swiftly adapt to the changes in market dynamics and customer sentiments. Adopting MS Dynamics 365 is a step toward unifying and streamlining the end-to-end operations to achieve operational excellence and profitable customer engagement. We now have one intelligent platform that replaces extensive human work and an array of activities using technology. Every business eyeing to thrive in this ecosystem with rapidly changing customer preferences and purchase patterns should hire Microsoft Dynamics 365 developers to exploit its features at length. Microsoft Dynamics developers can guide every business with the needed changes and ways to implement them. This is the right time to adopt MS Dynamics 365 and bring in the transformation required to enhance operational efficiency, productivity, and revenue.


    About Author

    Manektech Team

    Milan Shah

    Chief Technical Officer

    Milan Shah is Chief Technical Officer at ManekTech, having 18+ years experience in .Net department and technical expertise with increasing leadership responsibility. Having an experience of business processes of various Domains like, Online ticket booking Industry, Law-Firm Industry and Transport & Logistics.

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