Flight Booking Website Development

Our client runs a travel and tourism agency in the UAE and provides domestic and international holiday packages to customers according to their preferences. They have been operating for many years and have built a reputation through personalized customer service, tailored itineraries, and long-standing partnerships with airlines, hotels, and transport operators.

Their business mostly runs offline, so customers who want to book a package or flight have to visit the office or call their travel consultants to enquire about flights. This needed manual coordination, like customers needing to send their flight options, timings, check availability with suppliers, and process payments through bank transfers or UPI links. This was leading to a lack of engagement and dropping in customers, as recently customers were preferring to book flights online at their convenience.

With the growing use of online booking platforms, users were seeking browsing options, price comparison, and other useful features. Hence the client approached us to hire remote developers to develop the best website to book flights to match the customer’s expectation and create a good online presence in the OTAs industry.

A Challenge to Build a Flight Booking Engine Platform:

There were multiple challenges encountered during this flight booking website development. First of all, the client was facing a lot of manual workload as every booking involved constant communication, resulting in delays, errors, or missed deals. Tech-savvy travelers mostly preferred online platforms with real-time search and booking capabilities. And their agency only works during working hours, hence this also resulted in missed international clients and other opportunities. There was no system to track user behavior, top-selling routes, or failed booking attempts.

Our client demanded real-time API integration like Amadeus and Travelport are using, which required a high-end back-end expert due to constant handling of updating flight data. Client’s focus was to offer more personalized service hence the requirement was to balance personalized functionality as well as easy-to-use UI/UX.

Also, this flight booking website needed to handle thousands of flight queries, multiple currencies, and support future features like hotel bookings and package add-ons.

Best Airline Ticket Solution Implemented By Our Team

As a trusted web development company, we started our development by analyzing the best flight booking sites in the market to see how they are operating and what functionalities customers find useful. Our developers also researched how to develop websites for a travel agency to learn what's trending in today's travel world. We conducted an interview with some stakeholders to understand how their agents worked, what customers typically asked for, and which routes were most booked. This helped us design the user journey for both self-service users and admin staff. Next, our designers created a booking flow prototype for entering routes and dates, viewing flight options with filters, and comparing fares. For a more personalized experience, we added a CTA for users wanting agent assistance.

We integrated the Amadeus GDS API to fetch real-time flight listings, prices, seat availability, and cancellation rules. The backend was built to sync this data every few seconds without delays. We developed a secure booking engine that will support multiple currencies using Razorpay and Stripe.

Key Features of a Flight Booking Website:

• Create Account: Users can visit the website to sign up using their email address.
• Real-Time Flight Search: Users can search flights by location, dates, airlines, and class, and check availability and pricing.
• Multi-Currency Support: Prices will be auto-adjusted based on location or user selection.
• Secure Payments: Users can easily pay using their credit cards, net banking, UPI, and wallets.
• Instant Booking Confirmation: Once a booking is made, users will quickly receive tickets and itineraries via email and SMS.
• Customer Login & History: Users can also check their past bookings and access saved passenger details.
• Live Chat & Support: We integrated a live chatbot in the website that is available 24/7. Users can directly chat or schedule queries for custom queries or group bookings.
• Admin Dashboard: Travel staff can manage all bookings, view customer data, send emails, and check daily reports.

Result of AI Flight Booking Website:

Since the launch of the flight booking website, it has become the best site to book airline tickets for customers due to its interactive features.

• There was a 60% drop in manual booking requests because customers now prefer self-service
• 2x increase in bookings during off-hours
• 40% increase in new users from search engines
• Due to fewer errors, customers were highly satisfied with this flight booking website due to its fast booking engine
• Due to saved profiles and logins,  our client noticed higher repeat business
• The team now saves a lot of time every week previously spent on repetitive admin tasks

Technologies and Tools:

• Frontend: React.js
• Backend: Node.js, Express
• Database: MongoDB
• APIs: Amadeus GDS for flight data, Razorpay & Stripe for payments
• Hosting: AWS
• Payment mode: Stripe and Razorpay