Customer service technology is defined as a set of developing technologies, tools, systems, and strategies used to provide excellent customer service while maximizing return on investment (RoI). Customer service technology, in basic terms, centres your whole business processes around your customers and creates communication strategies across all touchpoints to provide a positive customer experience.

Businesses can use the latest tools and technologies to modify their customer care and, in some ways, automate their procedures, thanks to emerging customer service trends. Businesses must develop a specific plan to manage seasonal customer service without sacrificing quality during the holidays. Any customer service technology's ultimate purpose is to provide the best possible client experience and satisfaction.